Welcome to poll.siyuzzy.com. We are committed to providing our customers with high-quality men’s apparel and footwear products, and ensuring you have a worry-free shopping experience. If you are not satisfied with your purchase, you can apply for related services according to the following refund and return policy.

I. Conditions for Returns and Exchanges
To ensure product quality and fair trade, returns or exchanges are accepted in the following situations:
The product has obvious quality problems or is damaged.
The wrong product was received (style, size, or color does not match the order).
The return or exchange request is made within 30 days (based on the date of receipt).
The product remains unworn and unused, with its original packaging, tags, and accessories intact.
Returns and exchanges are not supported in the following situations:
Products that have been used, damaged, or washed.
Orders exceeding the 30-day return/exchange period.
Personal dissatisfaction due to non-quality issues (such as style preference, except in special circumstances).

II. Return and Exchange Application Process
To apply for a return or exchange, please follow these steps:
Contact customer service via email to submit an application, providing the order number and a description of the problem.
Customer service reviews the application and confirms whether it meets the return/exchange conditions.
After approval, a return address and subsequent operation instructions will be provided.
The customer returns the product as required and provides logistics support. Tracking Number
We will process the returned goods after receiving and verifying them.

III. Refund Processing Instructions
Refunds will be processed after confirming that the returned goods meet the eligibility requirements. The general processing time is 5-10 business days (excluding bank processing time).
Refunds will be returned to your original payment account. The specific arrival time may vary depending on the payment method.

IV. Exchange Instructions
If you choose to exchange:
We will resend the returned goods after confirming their return. Exchanged goods will be processed and shipped as soon as possible based on inventory. If out of stock, a refund or exchange for goods of equal value can be negotiated.

V. Return Address
Please send the goods to the following address after obtaining confirmation from customer service: Zhengdong New District, Zhengzhou City
(Please be sure to contact us to confirm detailed recipient information before sending.)

VI. Precautions
Goods sent back without customer service confirmation may not be processed.
Please pack the goods properly to avoid damage during transportation. We recommend using a trackable logistics method to ensure the safety of the return.